Reputation Management For Healthcare Practices

Online Reputation Management Services

The Solution

Solution21, Inc. is the premier provider of website development and Internet marketing solutions designed for healthcare professionals including dentists, dental specialists, cosmetic surgeons, chiropractors, dental labs med spas and other healthcare professionals.

Our unique team of digital marketing experts, seasoned software designers and developers will place you on Google’s radar. Exceptional personalized service, competitive packages and increased lead generation are the hallmark of Solution21.

Solution21 Reputation Management Dental And Medical

Online Reputation Management Services

Reputation management services are important in advertising any brand. They play a big role in managing any negative reputation or rumors associated with your business.

The truth is, no matter how excellent your business is; some people will still find fault in your attitude, behavior, or professionalism. Unfortunately, you cannot always be perfect and you cannot please everyone. If you are a medical practitioner, in particular, dealing with many people every day means that some may not appreciate the value or quality of your services.

This is why you need online reputation management services. The services will work to bring out the positive side of your brand by shifting focus to the positive reviews from satisfied partners. This will end up promoting your business and giving you more recognition in the medical world.

The online reputation services help you to monitor, identify, and influence your credibility online. This is significant for your business because every day, thousands of people are appraising businesses by leaving comments, posting on various social media platforms and leaving star ratings.

What do reputation management services entail?

Social media management

This is one of the best ways of promoting your brand. As a doctor, your field of practice is wide, and you need a wide platform to advertise your services. Reputation management services will ensure you have an active online presence across various social media accounts like Facebook, YouTube, Instagram, Twitter, LinkedIn, and Pinterest.

The firm providing the online reputation management services will also set up relevant profiles for you on these accounts, post content about your business or services related to your business, and monitor the comments left by people on these accounts. The online reputation management firm will also interact with the prospects on the accounts and remove any negative reviews left by idlers or dissatisfied former clients.

Crisis management

Sometimes, a bad experience with a client may escalate and explode leaving you at the mercy of the public. In extreme cases, this may even attract national and international criticism towards your services as a medical practitioner. In such cases, hire reputation management services because they are instrumental in dealing with such a scenario. The online reputation management firms work by removing certain content from your online accounts and creating positive content in blogs and websites about your business. They also organize press releases that are designed specifically to help with damage control.

Content creation

The best ways to minimize negative reviews is by creating more content that is positive about your medical business, the services you provide, and any deals or promotions that you offer. For instance, you could draw the public’s attention to offers that you have for your community, such as a free eye checkup, free cancer screening, or free dental checkup.

Agencies of reputation management offer such services by creating blogs, websites, articles, and new business profiles. The online reputation management firms also help you to optimize your content for search engines. They do this by updating the content regularly and including the right keywords, headlines, and unique data to ensure your page is among the top rated in the search engine results page.

Review Management

Another way that these online reputation services can be beneficial to your business is by assisting in generation of reviews. The online reputation management firms can help your business to get new reviews by reaching out to your previous satisfied customers. They also help to generate new reviews on platforms like Google, Yelp, and Facebook. When someone leaves a negative review, they respond to it promptly or let you know of various ways that you can remedy the situation.

Importance of reputation management Services

Having a positive influence on what people are saying about your business can lead new opportunities to your business and promote its growth.

So, why is it important to manage the reputation of your medical profession by hiring online reputation services?

Credibility and trust

When your business is highly reputable, new clients will be more willing to trust you with their health. Earning and keeping the trust of your clients will play a significant role in propelling your business to success. Satisfied clients will in turn refer you to their families, friends, and workmates.

Another great thing about having a credible business with good reputation is that you maintain the loyalty of your clients. Even when your competitors offer cheaper services, your clients will still prefer your services because they are sure to receive high quality, reliable, and trustworthy services. To maintain a good reputation, however, you might need reputation management services.

Workforce recruitment

To own a thriving medical business, your employees must be professionals and with high ethical standards. To get such employees, your business must first have a positive reputation. Before accepting your job offer, top applicants will research your company’s reputation. Research shows that 83% of applicants first investigate the reviews of an organization before applying to fill its vacant positions. Additionally, 46% of applicants will check out your company’s reviews before accepting any job offer while 75% of them said they were not willing to work for any ill reputable organization. To get the best employees, therefore, your firm might need online reputation services to ensure the information available online does not ruin its credibility.


The image of your organization is crucial in marketing. With a good image, you will not have to convince people that you are the best. Your image will do that for you. To build a good image, you must ensure that your clients leave positive reviews and high star ratings on your business page. Another way to build image is to ensure that you always attend to the grievances of your clients and try performing better.

To know what kind of image your brand has, you can Google your business and go through the first two page results. Check whether there are any bad comments or negative reviews about your business. Statistics show that you stand to lose 22% of clients if they find any negative post in the first page of a search result. When the negative articles are around three, you may lose up to 59% of your potential clients. If the search results contain more than five different negative remarks, posts, or articles, then you lose up to 70% of potential customers. At this point, only online reputation management firms can help you out.

You don’t have to keep losing customers. Just hire online reputation services today for the growth and stability of your business.

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